SCOPE & APPLICATION
1. Information that is publicly available; OR
DEFINITIONSCollection: The act of gathering, acquiring, recording or otherwise obtaining any personal information from any source, including third party, by any means. Consent: Voluntarily agreeing to the collection, use and disclosure of personal information for a defined purpose. Consent can be either express or implied and can be provided directly by the individual or by an authorized Representative. Express consent can be given orally, electronically or in writing but is always unequivocal and does not require any inference on the part of TNEXT Communication Inc. Implied consent is a consent that can reasonably be inferred from an individual's action or inaction. Customer: An individual who uses, or applies to use, TNEXT Communication Inc.’s products or services or otherwise provides personal information to TNEXT Communication Inc. in the course of TNEXT Communication Inc.’s commercial activities. Disclosure: The act of making personal information available to a third party. Personal information: Any information about an identifiable individual, but not aggregated information that cannot be associated with a specific individual. For a customer, such information includes, but is not limited to, a customer's credit information, billing records, service and equipment information, and any recorded complaints. Third party: An individual other than the customer, their Agent or an Organization other than the TNEXT Communication Inc. Use: The treatment, handling, and management of personal information by the TNEXT Communication Inc.
Data Protection Team
TNEXT Communication Inc.
502A-155 Rexdale Blvd,
ON, M9W 5Z8
Tel: 416 477 8181
Fax: 416 477 8194
(b) Establishing procedures to receive and respond to inquiries or complaints;
(c) Training and communicating to staff about the TNEXT Communication Inc.’s policies and practices;
(d) Developing public information to explain TNEXT Communication Inc.’s policies and practices.Identifying Purposes for Collection of Personal Information
TNEXT Communication Inc. shall identify the purposes for which personal information is collected at the time of collection of information or prior. 1. TNEXT Communication collects personal information for one or more of the following purposes:
(a) To establish and maintain responsible commercial relationship with customers and to provide ongoing service(s);
(b) To provide a positive customer experience and deliver bill for, and collect payment for products and services;
(c) To understand customer requirements;
(d) To manage business operations, develop, enhance, market or provide product(s) and service(s);
1. TNEXT Communication Inc. collect personal information primarily from customers.
2. TNEXT Communication Inc. may also collect personal information from other sources including credit bureaus or other third parties that represent that they have the right to disclose the information.Limitations on Use, Disclosure and Retention of Personal Information TNEXT Communication Inc. shall not use or disclose personal information for purposes other than those for which it was collected, except with the consent of the individual or as required by law. TNEXT Communication Inc. shall retain personal information only as long as necessary for the fulfillment of those purposes. 1. Personal information is not shared with anyone outside TNEXT Communication Inc. whereas could be avoided, however in circumstances when we have to do so.
(a) Limitation on information disclosure to third parties: With respect to third party requests for information, where we are required to disclose personal information we limit it to the information required in the circumstances, provide it only for the purpose stipulated, and make it subject to strict terms of confidentiality. When a court orders us to provide personal information, we tell you about it unless we have been ordered by law not to, and we follow up regularly to question whether non-disclosure orders ought to remain in force.
(b) We work to keep as much traffic within Canada as we can: With respect to Internet traffic, we place an emphasis on preferring in-country interconnection for domestic traffic. We peer openly with peers in Canada whose Autonomous Systems are mostly located within Canada and who provide geographically diverse peering within Canada. We peer conditionally with other peers. We maintain publicly-available information on our traffic routing at PeeringDB (AS5645).2. In certain circumstances personal information can be collected, used or disclosed without the knowledge and consent of the individual. 3. In addition, TNEXT Communication Inc. may disclose a customer's personal information to:
(a) Another Telecommunications Services Provider for the efficient and effective provision of Telecommunications Services;
(b) An entity involved in supplying the customer with communications or communications directory related services;
(c) Another entity for the development, enhancement, marketing or provision of any of the products or services of TNEXT Communication Inc.;
(d) An agent retained by TNEXT Communication Inc. related with the collection of the customer's account;
(e) Credit grantors and reporting agencies;
(f) A person who, in the reasonable judgment of TNEXT Communication Inc. is seeking the information as an agent of the customer; and
(g) A third party or parties, where the customer consents to such disclosure or disclosure is required by law.4. TNEXT Communication Inc. shall keep personal information only as long as it remains necessary or relevant for the identified purposes or as required by law. Depending on the circumstances, where personal information has been used to make a decision about a customer, TNEXT Communication Inc. shall retain, for a period of time that is reasonably sufficient to allow for access by the customer, either the actual information or the rationale for making the decision. 5. TNEXT Communication Inc. shall maintain reasonable and systematic controls, schedules and practices for information and records retention and destruction which apply to personal information that is no longer necessary or relevant for the identified purposes or required by law to be retained. Such information shall be destroyed, erased or made anonymous. Accuracy of Personal Information Personal information shall be as accurate, complete and up-to-date as is necessary for the purposes for which it is to be used. 1. Personal information used by TNEXT Communication Inc. shall be sufficiently accurate, complete and up-to-date to minimize the possibility that inappropriate information may be used to make a decision about a customer. 2. TNEXT Communication Inc. shall update personal information about customers as and when necessary to fulfill the identified purposes or upon notification by the individual. Security Safeguards TNEXT Communication Inc. shall protect personal information by security safeguards appropriate to the sensitivity of the information. 1. TNEXT Communication Inc. shall protect personal information against such risks as loss or theft, unauthorized access, disclosure, copying, use, modification or destruction, through appropriate security measures. TNEXT Communication Inc. shall protect the information regardless of the format in which it is held. 2. TNEXT Communication Inc. shall protect personal information disclosed to third parties by contractual agreements stipulating the confidentiality of the information and the purposes for which it is to be used. Transparency Concerning Policies and Practices TNEXT Communication Inc. shall make readily available to on specific information about their policies and practices relating to the management of personal information. 1. TNEXT Communication Inc. shall make information about their policies and practices easy to understand, including:
(b) The means of gaining access to personal information held by TNEXT Communication Inc.; and
Data Protection Team
TNEXT Communication Inc.,
502A-155 Rexdale Blvd, Etobicoke
ON, M9W 5Z8
Toll-free at 1-888-221-1687.